Frequently Asked Questions

Plunge is a premium bathroom and kitchen fixtures brand by F.S. Enterprises, offering high-quality faucets, mixers, shower systems, and accessories designed for the modern Indian home. We combine innovative engineering with elegant design to create products that transform everyday spaces.

All Plunge products are proudly manufactured at our state-of-the-art facility in New Delhi, India. We use advanced manufacturing processes and rigorous quality control to ensure every product meets international standards of excellence.

Yes, all our products are ISI certified and manufactured in compliance with Indian and international quality standards. Our facility is ISO 9001:2015 certified, ensuring consistent quality across our entire product range.

Yes, you can visit our showroom at our Industrial Estate location in New Delhi. We recommend scheduling an appointment for a personalized consultation where our experts can guide you through our complete collection.

We use premium-grade solid brass as the base material, finished with multi-layer chrome plating for a mirror-like shine. Our ceramic cartridges ensure smooth, drip-free operation for years. Every component is selected for durability and performance.

Plunge offers a comprehensive 5-year warranty on all our products, covering manufacturing defects and finish deterioration. Our ceramic cartridge is covered for the lifetime of the product, reflecting our confidence in its quality.

Yes, all Plunge faucets are designed with water conservation in mind. Our aerators reduce water flow without compromising pressure, helping you save up to 30% water compared to conventional faucets while maintaining an excellent user experience.

Absolutely. We maintain a comprehensive inventory of spare parts including cartridges, aerators, handles, and more. Contact our support team or visit our service center for assistance with any replacement parts you may need.

You can place an order through our website, by calling our customer service team, or by visiting an authorized Plunge dealer. For bulk or wholesale orders, please contact our sales team directly for special pricing and terms.

We accept all major credit/debit cards, UPI payments, net banking, and bank transfers. For bulk orders, we also offer credit terms to verified dealers and contractors upon approval.

Orders can be modified or cancelled within 24 hours of placement, provided they haven't been dispatched. Please contact our customer service team immediately for any changes to your order.

Yes, we offer free shipping on all orders above ₹2,000 across India. For orders below ₹2,000, a nominal shipping charge of ₹99 applies. Express and overnight shipping options are also available at additional cost.

Standard delivery takes 5-7 business days across India. Express delivery (2-3 days) is available in major metros for an additional charge. You'll receive tracking information once your order is dispatched.

Currently, we ship within India only. However, we are working on expanding our international shipping capabilities. For international enquiries, please contact our sales team to discuss available options.

We offer a 30-day return policy on all unused products in original packaging. If you're not satisfied with your purchase, contact us within 30 days for a full refund or exchange. Products must be in resalable condition.

To initiate a return, contact our customer service team with your order number and reason for return. We'll arrange a pickup and process your refund within 7-10 business days of receiving the returned item.

For warranty claims, please contact our support team with your purchase receipt and product photos. We'll assess the claim and provide a replacement or repair as applicable under our warranty terms.